# Helpdesk Bulgaria

> Helpdesk Bulgaria (Supportivo EOOD) is a Bulgarian IT support company founded in 2005, providing managed IT support, cloud solutions, IT infrastructure, telecommunications and information security services for businesses in Sofia and throughout Bulgaria. The company operates under the brand "Хелпдеск България" in Bulgarian and "Helpdesk Bulgaria" in English.

Helpdesk Bulgaria offers fully outsourced IT department services as well as expert support for companies with existing internal IT teams. The company has over 20 years of experience, serves 120+ active subscription clients, resolves 350+ tasks per week and closes 95% of cases on the same day.

## Company Information

- **Legal name:** Съпортиво ЕООД (Supportivo EOOD)
- **Brand:** Хелпдеск България / Helpdesk Bulgaria
- **Founded:** 2005
- **Location:** бул. Александър Малинов № 87, ет.4, офис 12, София 1715, България
- **Phone (admin):** +359 2 9288266
- **Phone (support):** +359 2 4896832
- **Email (admin):** office@helpdesk.bg
- **Email (support):** support@helpdesk.bg
- **Working hours:** Monday–Friday, 10:00–19:00
- **Languages:** Bulgarian, English
- **Service area:** Bulgaria (primarily Sofia, remote support nationwide)

## Services

- [Компютърна поддръжка BG](https://helpdesk.bg/uslugi/kompyuturna-poddruzhka): Абонаментна компютърна поддръжка за фирми — работни станции, лаптопи, сървъри, мрежи, архивиране и потребителска помощ.
- [Computer Support EN](https://helpdesk.bg/en/services/computer-support): Subscription-based IT support for workstations, laptops, servers, networks, backups and user support.

- [Облачни услуги BG](https://helpdesk.bg/uslugi/oblachni-uslugi): Облачни услуги, cloud email, backup, VPS, виртуална инфраструктура и хибридни среди.
- [Cloud Services EN](https://helpdesk.bg/en/services/cloud-services): Cloud email, backup, VPS, virtual infrastructure and hybrid cloud environments.

- [ИТ инфраструктурни решения BG](https://helpdesk.bg/uslugi/it-infrastrukturni-resheniya): Проектиране, изграждане и поддръжка на офис мрежи, сървъри, виртуализация, storage, VPN и business continuity.
- [IT Infrastructure Solutions EN](https://helpdesk.bg/en/services/it-infrastructure-solutions): Design, implementation and maintenance of office networks, servers, virtualization, storage, VPN and business continuity.

- [Телекомуникации BG](https://helpdesk.bg/uslugi/telekomunikatzii): Бизнес свързаност, интернет, IP телефония, VPN и комуникационни решения за фирми.
- [Telecommunications EN](https://helpdesk.bg/en/services/telecommunications): Business connectivity, internet, IP telephony, VPN and communication solutions for companies.

- [Информационна сигурност BG](https://helpdesk.bg/uslugi/informatzionna-sigurnost): Киберсигурност, endpoint protection, EDR, SIEM, security reviews, risk analysis, access control and backup strategy.
- [Information Security EN](https://helpdesk.bg/en/services/information-security): Cybersecurity, endpoint protection, EDR, SIEM, security reviews, risk analysis, access control and backup strategy.

## Technologies Used

- **Infrastructure:** Microsoft, Proxmox, CEPH
- **Security:** Fortinet, Wazuh (SIEM), WithSecure (EDR)
- **Operations:** Nakivo (backup), Zabbix (monitoring), WireGuard (VPN), OpenVPN

## Key Pages

- Homepage (BG): https://helpdesk.bg/
- Homepage (EN): https://helpdesk.bg/en
- Computer Support (BG): https://helpdesk.bg/uslugi/kompyuturna-poddruzhka
- Computer Support (EN): https://helpdesk.bg/en/services/computer-support
- Cloud Services (BG): https://helpdesk.bg/uslugi/oblachni-uslugi
- Cloud Services (EN): https://helpdesk.bg/en/services/cloud-services
- IT Infrastructure (BG): https://helpdesk.bg/uslugi/it-infrastrukturni-resheniya
- IT Infrastructure (EN): https://helpdesk.bg/en/services/it-infrastructure-solutions
- Telecommunications (BG): https://helpdesk.bg/uslugi/telekomunikatzii
- Telecommunications (EN): https://helpdesk.bg/en/services/telecommunications
- Information Security (BG): https://helpdesk.bg/uslugi/informatzionna-sigurnost
- Information Security (EN): https://helpdesk.bg/en/services/information-security
- About Us (BG): https://helpdesk.bg/za-nas
- About Us (EN): https://helpdesk.bg/en/about-us
- Blog (BG): https://helpdesk.bg/blog
- Blog (EN): https://helpdesk.bg/en/blog
- Contacts (BG): https://helpdesk.bg/kontakti
- Contacts (EN): https://helpdesk.bg/en/contacts

## Legal

- [Privacy Policy BG](https://helpdesk.bg/pravni/politika-za-poveritelnost): Bulgarian privacy policy explaining how Helpdesk Bulgaria collects, uses, stores and protects personal data.
- [Privacy Policy EN](https://helpdesk.bg/en/legal/privacy-policy): English privacy policy explaining how Helpdesk Bulgaria collects, uses, stores and protects personal data.

- [Terms and Conditions BG](https://helpdesk.bg/pravni/pravila-i-usloviya): Bulgarian terms and conditions for using Helpdesk Bulgaria services and website.
- [Terms and Conditions EN](https://helpdesk.bg/en/legal/terms-and-conditions): English terms and conditions for using Helpdesk Bulgaria services and website.

- [Cookie Policy BG](https://helpdesk.bg/pravni/biskvitki): Bulgarian cookie policy explaining how cookies and similar technologies are used on the website.
- [Cookie Policy EN](https://helpdesk.bg/en/legal/cookies): English cookie policy explaining how cookies and similar technologies are used on the website.