Subscription Plans
The outsourced IT Support services are designed to help the businesses reduce their cost and at the same time receiving the best computer solutions on the market without the need of maintaining their own IT department.
Our subscription plans are created to help you minimizing the risk of any computer system failure which may lead to interruption of your operations or eventual loss of valuable information. Our prompt and professional support will get you covered full time for your IT needs, so you can confidently focus on your business.
Remote |
Standard |
Advance |
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Suitable for small companies with limited budget |
Suitable for small and med-size companies working with a standard set of applications and systems |
Suitable for med-size companies to multinationals with high IT standards and requirements using enterprise applications |
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| Response time | Up to 8 h | Up to 2h | 1-hour |
| Backup/Cloud Space | 2GB /per user | 10GB / per user | 50GB / per user |
| On-site visits | N/A | Up to 2 a month | Unlimited |
| Unlimited Remote Support during the business hours w/ Teamviewer | yes | yes | yes |
| Antivirus Licenses | yes | yes | yes |
| 24/7 System monitoring & prevention | yes | yes | yes |
| Software Installation & Updates | yes | yes | yes |
| Installation, Diagnostics & Configuration of Peripheral Devices | yes | yes | yes |
| Domain Management & Hosting | yes | yes | yes |
| Web-based Customer Reporting & Statistics | yes | yes | yes |
| Hardware Repair | optional: If received in one of our locations | yes | yes |
| Sale & Delivery of Hardware with a discount | no | yes | yes |
| VPN Services | no | yes | yes |
| Back-up Policy | no | yes | yes |
| Group Security Policy | no | yes | yes |
| Support & Management of existing LAN | no | yes | yes |
| "Mac" Support & Maintenance | no | optional: Subject to additional payment | yes |
| IT advisory & Compliance ISO 27001. cybersecurity, optimizations | no | optional: Subject to additional payment | yes |
| Periodical system scans for vulnerabilities | no | no | yes |
| Office 365 Business Premium | no | no | optional: At customer's discretion |
| Make a request | Make a request | Make a request |