Suitable for small companies with limited budget

Suitable for small and med-size companies working with a standard set of applications and systems

Suitable for med-size companies to multinationals with high IT standards and requirements using enterprise applications

Response time Up to 8 h Up to 2h 1-hour
Backup/Cloud Space 2GB /per user 10GB / per user 50GB / per user
On-site visits N/A Up to 2 a month Unlimited
Unlimited Remote Support during the business hours w/ Teamviewer yes yes yes
Antivirus Licenses yes yes yes
24/7 System monitoring & prevention yes yes yes
Software Installation & Updates yes yes yes
Installation, Diagnostics & Configuration of Peripheral Devices yes yes yes
Domain Management & Hosting yes yes yes
Web-based Customer Reporting & Statistics yes yes yes
Hardware Repair optional: If received in one of our locations yes yes
Sale & Delivery of Hardware with a discount no yes yes
VPN Services no yes yes
 Back-up Policy no yes yes
Group Security Policy no yes yes
Support & Management of existing LAN no yes yes
"Mac" Support & Maintenance no optional: Subject to additional payment  yes
IT advisory & Compliance ISO 27001. cybersecurity, optimizations no optional: Subject to additional payment  yes
Periodical system scans for vulnerabilities  no  no yes
Office 365 Business Premium  no  no optional: At customer's discretion
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