BG Computer support
Helpdesk Bulgaria provides subscription IT support for companies in Sofia and all over Bulgaria. We support computers, laptops, users, servers, networks and backups, so that your team can work calmly, securely and without unnecessary interruptions. A suitable solution for companies with or without an internal IT department, looking for a quick response, clear processes, accountability and a long-term IT partner.
What does subscription computer support include?
Computer support is not just about responding to a problem. It is about managing your entire work environment so that your employees can work without delay and your business is protected from crashes, data loss, and unnecessary downtime. The service includes daily user support, device maintenance, backup, servers, networks, security, and controlled changes to the infrastructure.
Scope of computer support
The service is designed for companies that want a stable IT environment, fewer interruptions, and a clear partner who is responsible for support.
Computer and laptop maintenance and monitoring
We keep your team's workstations in good technical condition through installations, configurations, updates, diagnostics and rapid troubleshooting. Through proactive monitoring, we monitor the status of devices and react before minor problems become a real risk to work.
- Installation and support of Windows, drivers and business software
- Updates, settings and configuration control
- Diagnose slow performance, crashes, and printing or connectivity issues
- User management, access and work policies
Backups and disaster recovery
We build and manage a backup strategy that protects your critical data and reduces the risk of information loss. We monitor backup tasks, test recovery, and prepare procedures for responding to a crash, human error, or ransomware incident.
- Automated scheduled backups
- Verifying the successful completion of backup tasks
- Recover files, machines, and services
- Disaster recovery plan according to the criticality of the systems
Server and network solutions
A stable infrastructure is the foundation for the reliable operation of any business. We maintain servers, networks, office connectivity and remote access so that your systems are secure, fast and under control.
- Support for Windows and Linux servers, roles and services
- LAN and Wi-Fi networks, segmentation and access policies
- VPN for remote employees and offices
- Monitoring capacity, load and critical services
Server and data migration
We plan and execute controlled migrations to new hardware, virtual environments, or cloud infrastructure. The goal is minimal downtime, data protection, and a smooth transition without operational chaos.
- Assessment of the current environment and risks
- Migration plan with a clear implementation window
- Pre- and post-migration tests
- Possibility to rollback scenario if necessary
How does our IT Helpdesk work?
We use a clear support process so your team receives quick help, proper prioritization, and transparent feedback.
Report
Users can submit an issue by phone, email, or ticket. We make contacting support easy and convenient.
Classification and priority
Each request is reviewed and prioritized according to urgency, impact, and business importance.
Reaction from a specialist
An IT specialist starts work remotely or on-site, depending on the problem and the fastest path to its solution.
Solution and prevention
We solve the specific problem and look for the root cause to reduce the likelihood of it recurring.
Accountability and improvement
We track recurring issues, provide visibility, and recommend actionable improvements for performance, security, and stability.
When does a business need professional computer support?
If you recognize any of the following problems, it's probably time for more structured IT support.
Common problems with computers, laptops, printers or networks
Delay in response when employees have a technical problem
Lack of a clear backup plan and uncertainty when restoring data
There is no one to monitor the status of servers, devices, and critical services
You rely on a random external technician instead of a permanent IT partner
You have an in-house IT person, but you lack additional expertise and capacity
Subscription plans
Plans are tailored to company size and system criticality. They include clearly defined service levels (SLA) and options to scale according to your needs.
Remote
- Number of devices: up to 10
- Reaction time: up to 8 hours
- On-site visit: Not included
- Unlimited remote administration and support between 10am-7pm.:
- 24/7 system monitoring and prevention:
- Antivirus software:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Periodic system scans for vulnerabilities:
- Group Security Policies:
- Hardware repair:
- Local network support:
- Backup policies:
- NIS2 package - EDR + SIEM:
- Consulting on ISO 27001, NIS2, cyber security and optimizations:
- VPN connectivity:
- Apple device support:
- VPS hosting: with additional payment
- Remote Backup of Workstations: with additional payment
- All types of 365 licenses: with additional payment
Standard
- Number of devices: unlimited
- Reaction time: up to 2 hours
- On-site visit: up to 2 per month
- Unlimited remote administration and support between 10am-7pm.:
- 24/7 system monitoring and prevention:
- Antivirus software:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Periodic system scans for vulnerabilities:
- Group Security Policies:
- Hardware repair:
- Local network support:
- Backup policies:
- NIS2 package - EDR + SIEM: with additional payment
- Consulting on ISO 27001, NIS2, cyber security and optimizations: with additional payment
- VPN connectivity: with additional payment
- Apple device support: with additional payment
- VPS hosting: with additional payment
- Remote Backup of Workstations: with additional payment
- All types of 365 licenses: with additional payment
Professional
- Number of devices: unlimited
- Reaction time: up to 1 hours
- On-site visit: Unlimited
- Unlimited remote administration and support between 10am-7pm.:
- 24/7 system monitoring and prevention:
- Antivirus software:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Periodic system scans for vulnerabilities:
- Group Security Policies:
- Hardware repair:
- Local network support:
- Backup policies:
- NIS2 package - EDR + SIEM:
- Consulting on ISO 27001, NIS2, cyber security and optimizations:
- VPN connectivity:
- Apple device support:
- VPS hosting: with additional payment
- Remote Backup of Workstations: with additional payment
- All types of 365 licenses: with additional payment
Why companies choose Helpdesk Bulgaria
Companies choose Helpdesk Bulgaria when they want more than just a random technical contractor. They are looking for an IT partner who works with clear processes, is accountable, communicates professionally, and thinks not only about the current problem, but also about the long-term stability of the environment.
Book a consultationA more cost-effective solution than building an entire internal IT team
Access to broader expertise in support, infrastructure, and security
Better visibility and control over incidents, systems and risks
Support tailored to real business needs, not a one-size-fits-all template
Our main location is Sofia, but we serve clients throughout Bulgaria through remote support and, if necessary, on-site.
Response time depends on the agreed SLA, the criticality of the problem and the scope of the service. For each client, we define a clear prioritization and service model.
Yes. Computer support is suitable for both small and medium-sized businesses, as well as for companies with more complex infrastructure, when there is a need for better organization and security.
Yes. With a backup and recovery strategy in place, we can assist in quickly restoring files, systems, and services according to the specific scenario.
We start with a brief analysis of the current infrastructure, workflow, access needs, critical systems, and business goals. We then propose an appropriate model and implementation steps.
The service covers support for users, computers, laptops, peripherals, operating systems, business software, backup, servers, networks and a helpdesk process for managing incidents and requests.
Yes. We work with both companies without an in-house IT team and organizations that have their own IT but need additional expertise.
Yes. We support internal IT teams with additional capacity, specialized expertise, and assistance on infrastructure, cloud, and security cases.
Let's make your IT environment more stable
Briefly describe your environment (number of users, offices, servers) and we will propose an appropriate plan and priorities.