BG Cloud services
Helpdesk Bulgaria designs, implements and supports cloud services for companies in Sofia and all over Bulgaria. We offer VPN services, VPS servers and complete cloud solutions that provide better control, secure access and the opportunity for growth without unnecessary complexity.
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What do our cloud services include?
Our cloud services are a managed service, not just a resource provision. We take care of the analysis, design, implementation, security, and maintenance of the environment, so you get predictable infrastructure, clear access control, and the ability to quickly scale as your business needs change.
Scope of cloud services
The service is designed for companies that want a secure, flexible, and well-managed cloud environment with a clear partner behind it.
VPN services for secure remote access
We build secure VPN solutions for employees, offices, and external teams so that access to internal systems is secure, controlled, and traceable. This is key for companies with a hybrid work model, more than one location, or the need for reliable access to internal resources.
- Site-to-site and remote access VPN
- Manage users, roles, and access policies
- MFA or 2FA options and access logs
- Segmentation and restriction of access to critical resources
Cloud VPS services
We provide and administer virtual servers for applications, internal services, test environments and business systems. VPS services are suitable for companies that want flexibility, control and the ability to quickly scale without investing in their own hardware.
- Linux and Windows VPS according to the needs of the environment
- Scaling CPU, RAM and storage as needed
- Monitoring, updates and basic protection
- Backup according to policy and criticality of services
Cloud solutions and migration
We plan and execute migration to the cloud or to a hybrid environment with minimal business risk. We analyze dependencies, prepare an implementation plan, and provide post-migration support so that the new environment is stable, secure, and easy to manage.
- Assessment of current infrastructure and dependencies
- Migration plan with risk control and testing
- Hybrid solutions between office and cloud
- Documentation, procedures and long-term support
Cloud environment optimization and management
It is not enough to implement a cloud environment. It must be monitored, optimized and managed so that it remains effective, secure and economically justified. That is why we work with constant monitoring, cost control and improvements according to the actual workload and business needs.
- Service, load and availability monitoring
- Productivity and cost optimization
- Overview of access, roles and security
- Capacity planning and future expansion
How do we implement cloud services?
Assessment and goals
We analyze the current environment, risks, critical systems, and business goals.
Solution design
We prepare an environment architecture, access model, security, and the necessary resources.
Implementation and tests
We configure the environment, perform checks, document and validate the work.
Migration on demand
We move services, data or systems in a controlled manner with minimal risk and downtime.
Monitoring and maintenance
We monitor the environment, respond to issues, and make optimizations for security, costs, and performance.
When does a business need cloud services?
If you recognize any of the following problems, it's probably time for a more structured cloud solution.
Employees work from different locations and need secure access to systems
You want to reduce dependence on local hardware and office infrastructure
You don't have a clear strategy for cloud migration or a hybrid environment
You need more flexible resources for applications, servers, and services
Lack of control over access, activity, and security when working remotely
Infrastructure costs are growing, but without clear visibility and optimization
Subscription plans
Plans are tailored to company size and system criticality. They include clearly defined service levels (SLA) and options to scale according to your needs.
Remote
- Response time: up to 8 hours
- Backup/Cloud space: 2 GB per user
- On-site visit: Not included
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair: Upon delivery to our office
- Discounted hardware sales and delivery:
- VPN connectivity: With additional charge
- Backup policies: With additional charge
- Group Security Policies:
- Local network support:
- Apple device support:
- Consulting on ISO 27001, cyber security and optimizations:
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium:
Standard
- Response time: up to 2 hours
- Backup/Cloud space: 10 GB per user
- On-site visit: up to 2 per month
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair:
- Discounted hardware sales and delivery:
- VPN connectivity:
- Backup policies:
- Group Security Policies:
- Local network support:
- Apple device support: With additional charge
- Consulting on ISO 27001, cyber security and optimizations: With additional charge
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium:
Professional
- Response time: up to 1 hours
- Backup/Cloud space: 50 GB per user
- On-site visit: Unlimited
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair:
- Discounted hardware sales and delivery:
- VPN connectivity:
- Backup policies:
- Group Security Policies:
- Local network support:
- Apple device support:
- Consulting on ISO 27001, cyber security and optimizations:
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium: Upon client's need and desire
Why companies choose Helpdesk Bulgaria for cloud services
Companies choose Helpdesk Bulgaria when they are looking for more than just a cloud resource provider. They want a partner who can design the right architecture, secure it, maintain it, and take real responsibility for the stability of the environment.
Запазете консултацияOne partner for implementation, security, support and optimization
Better control over access, resources and risk
Flexible solution according to real business needs
Combines cloud expertise, infrastructure thinking, and a business-centric approach
Yes. We plan and execute migrations to a cloud or hybrid environment with dependency analysis, testing, and a minimal risk plan.
Yes. The service is suitable for both companies without an internal IT team and organizations that have internal IT but need external expertise.
Сигурността се управлява чрез политики за достъп, VPN, многофакторна автеникация, сегментация, мониторинг, логове, backup и редовен преглед на средата.
Yes. We provide monitoring, support, optimization, and development recommendations after the implementation of the cloud environment.
We start with a brief analysis of the current infrastructure, workflow, access needs, critical systems, and business goals. We then propose an appropriate model and implementation steps.
Let's make your IT environment more stable
Briefly describe your environment (number of users, offices, servers) and we will propose an appropriate plan and priorities.