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Cloud services and Microsoft 365 for businesses

Helpdesk Bulgaria designs, implements and supports cloud solutions and Microsoft 365 for companies in Sofia and across Bulgaria: VPN, cloud migration, hybrid infrastructure and backup on our own infrastructure in Bulgaria. Virtual servers are available to our IT support subscription clients.

Subscription plans
Secure remote access via VPN
High availability and control
Microsoft 365 and email in the cloud
Monitoring, maintenance and optimization
What do our cloud services include

What do our cloud services include?

Our cloud services are a managed service, not just a resource provision. We take care of the analysis, design, implementation, security, and maintenance of the environment, so you get predictable infrastructure, clear access control, and the ability to quickly scale as your business needs change. We work both with the public cloud, such as Microsoft 365, and with our own cloud infrastructure in Bulgaria, where sensitive data stays in the country.

Scope of cloud services

The service is designed for companies that want a secure, flexible, and well-managed cloud environment with a clear partner behind it. Virtual servers in our infrastructure are available to IT support subscription clients only.

Microsoft 365 for businesses

Microsoft 365 for businesses: licenses, email and security

We sell Microsoft 365 licenses at Microsoft's official prices for Bulgaria and take care of setup and support: email in Exchange Online, Teams, OneDrive and SharePoint, users, permissions and account protection. For subscription support clients, setup and migration are included. We help you choose the right plan - for example Microsoft 365 Business Basic or Business Standard, which includes Word, Excel, PowerPoint and Outlook on the computer and on mobile devices.

  • Choosing the right plan: Exchange Online, Business Basic, Standard or Premium
  • Migrating email and files from IMAP, Google Workspace or a local server
  • Multi-factor authentication (MFA), security policies and device management
  • Backups of email, OneDrive and SharePoint outside Microsoft
VPN services for secure remote access

VPN services for secure remote access

We build secure VPN solutions for employees, offices, and external teams so that access to internal systems is secure, controlled, and traceable. This is key for companies with a hybrid work model, more than one location, or the need for reliable access to internal resources.

  • Site-to-site and remote access VPN
  • Manage users, roles, and access policies
  • MFA or 2FA options and access logs
  • Segmentation and restriction of access to critical resources
Virtual servers in our own cloud infrastructure

Virtual servers in our own cloud infrastructure

We build and administer virtual servers in our own cloud infrastructure for clients on a subscription support plan: for applications, internal services, test environments and business systems. This is not public VPS hosting.

  • Linux and Windows virtual machines according to the needs of the environment
  • Scaling CPU, RAM and storage as needed
  • Monitoring, updates and basic protection
  • Backup according to policy and criticality of services
Cloud solutions and migration

Cloud solutions and migration

We plan and execute migration to the cloud or to a hybrid environment with minimal business risk. We analyze dependencies, prepare an implementation plan, and provide post-migration support so that the new environment is stable, secure, and easy to manage. Before the migration we explain clearly which cloud technologies make sense for your work and which do not.

  • Assessment of current infrastructure and dependencies
  • Migration plan with risk control and testing
  • Hybrid cloud: solutions between office and cloud
  • Documentation, procedures and long-term support

How to choose a cloud model for your company

Cloud environment optimization and management

Cloud environment optimization and management

It is not enough to implement a cloud environment. It must be monitored, optimized and managed so that it remains effective, secure and economically justified. That is why we work with constant monitoring, cost control and improvements according to the actual workload and business needs.

  • Service, load and availability monitoring
  • Productivity and cost optimization
  • Overview of access, roles and security
  • Capacity planning and future expansion

On premise vs cloud infrastructure

Server rack with Helpdesk Bulgaria's cloud infrastructure

Our own cloud infrastructure

Our cloud services run on our own infrastructure in a data center, designed, built and maintained by our team. There is no single point of failure: if one component stops, its pair takes over immediately and services keep running.

  • Two core routers and two core switches in high availability (HA)
  • Everything is redundant, including power
  • Distributed storage (Ceph) with three copies of all data
  • Backups at a separate site connected by dedicated dark fiber
  • Storage of our clients' data stays under our control and is monitored 24/7.

We build and manage cloud solutions and Microsoft 365 for our clients. Virtual servers in our infrastructure are available to IT support subscription clients only.

Microsoft 365 backup for business

How do we implement cloud services?

1

Assessment and goals

We analyze the current environment, risks, critical systems, and business goals.

2

Solution design

We prepare an environment architecture, access model, security, and the necessary resources.

3

Implementation and tests

We configure the environment, perform checks, document and validate the work.

4

Migration on demand

We move services, data or systems in a controlled manner with minimal risk and downtime.

5

Monitoring and maintenance

We monitor the environment, respond to issues, and make optimizations for security, costs, and performance.

When does a business need cloud services?

If you recognize any of the following problems, it's probably time for a more structured cloud solution.

Employees work from different locations and need secure access to systems

You want to reduce dependence on local hardware and office infrastructure

You don't have a clear strategy for cloud migration or a hybrid environment

You need more flexible resources for applications, servers, and services

Lack of control over access, activity, and security when working remotely

Infrastructure costs are growing, but without clear visibility and optimization

Why companies choose Helpdesk Bulgaria for cloud services

Companies choose Helpdesk Bulgaria when they are looking for more than just a cloud resource provider: a partner who designs the right architecture, secures it, maintains it and takes real responsibility for its stability. Our cloud services run on our own cluster, which we use every day.

Describe your needs

Our own Proxmox and Ceph cluster in a data center, with no single point of failure

Three copies of all data in distributed storage

Backups at a separate location connected by a direct fibre line

Microsoft 365 and virtual servers from one team, for subscription support clients

Frequently Asked Questions

Still have unanswered questions and need to get in touch?

Write to us

Cloud services for businesses are email, files and applications that run over the internet - for example Microsoft 365 or a cloud server - instead of on a computer in the office. We design, migrate and support them as a managed service: licenses, users, access, backups and security. Microsoft 365 licenses start at €3.50 per user per month excl. VAT, and for subscription support clients setup and migration are included.

In our own cloud infrastructure in a data center. All data is kept in three copies in distributed storage, and backups are stored at a separate site connected by dedicated dark fiber.

From €3.50 per user per month excl. VAT for business email (Exchange Online Plan 1) to €19.06 for Microsoft 365 Business Premium. The most chosen Business Standard is €12.13. Prices are with an annual commitment and not discounted. For IT support subscription clients, setup and migration are included.

A cloud (virtual) server is suitable when a business wants more flexibility, faster expansion, lower dependence on local hardware and easier resource management. We offer virtual servers in our infrastructure only to clients on a subscription support plan.

VPN services provide secure access for employees and offices to internal company systems, allowing for access control, better security, and traceability.

Cloud services can include VPN solutions, virtual servers in our infrastructure for our subscription clients, cloud migration, hybrid infrastructure, monitoring, backup, security, and ongoing support.

We start with a conversation about your needs. We review your environment - computers, servers, network, backups and access - before proposing a solution. Then we propose a plan and a price, and at handover we document the environment, switch on monitoring, take over access and make the first improvements.

Yes. We provide monitoring, support, optimization, and development recommendations after the implementation of the cloud environment.

Security is managed through access policies, VPN, multi-factor authentication, segmentation, monitoring, logs, backups, and regular environment reviews.

Yes. The service is suitable for both companies without an internal IT team and organizations that have internal IT but need external expertise.

Yes. We plan and execute migrations to a cloud or hybrid environment with dependency analysis, testing, and a minimal risk plan.

Case studies

All case studies

Useful articles

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Let's make your IT environment more stable

Briefly describe your environment (number of users, offices, servers) and we will propose an appropriate plan and priorities.

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