BG Telecommunications
Helpdesk Bulgaria helps companies in Sofia and all over Bulgaria build a stable and well-managed telecommunications environment. We offer solutions for business connectivity, IP telephony, VPN and inter-office communication, tailored to the real needs of the organization.
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What do our telecommunications services include?
Telecommunications are a critical part of every company's daily operations. A good communications environment doesn't just mean an active internet connection or a working telephone exchange. It means reliability, good productivity, security, clear organization, and the ability for teams to work effectively whether they are in one office, in multiple locations, or remotely.
Scope of service
The service is designed for companies that want a stable and well-managed communications infrastructure with minimal risk of interruptions and loss of productivity.
Business connectivity and internet solutions
We help companies select, build, and maintain reliable Internet and WAN connectivity based on the number of users, offices, critical systems, and expected workload. The goal is to ensure the connection is stable, secure, and scalable enough for daily operations.
- Assessing Internet and interoffice connectivity needs
- Redundancy and failover planning for critical environments
- Performance, load and availability monitoring
- Coordination with Internet and telecommunications service providers
IP telephony and VoIP solutions
We build and support business telephony that gives companies greater flexibility, easier management, and better communication between teams, offices, and customers. The solutions are suitable for companies that want to improve accessibility, reduce dependency on legacy telephony, and have better control over calls and routes.
- IP telephony for offices, teams and remote employees
- VoIP configurations and call routing
- Extensions, groups, transfer and voice menu options
- Device support, numbering, and basic workload scenarios
VPN and secure inter-office communication
We build secure connections between offices, users, and internal systems so that communication and access to resources are protected, controlled, and trusted. This is especially important for companies with multiple locations, a hybrid work model, or the need for secure access to internal services.
- Site-to-site VPN and remote access VPN
- Сигурен достъп до вътрешни ресурси и фирмени системи
- Access policies and traffic segmentation
- Support communication between offices and remote teams
Telecommunications assessments and optimization
We analyze the current communications environment and identify weaknesses, unnecessary costs, inappropriate arrangements or technical limitations that hinder business. We then provide specific recommendations for improvement and better organization of the telecommunications infrastructure.
- Overview of current telephony, connectivity and telecommunications dependencies
- Risk, load and critical point assessment
- Recommendations for optimizing the environment and services
- Assistance in choosing a model, provider or extension
How do we work on telecommunications projects?
Environmental assessment
We review current connectivity, telephony, locations, providers, and key business risks.
Recommendation and design
We offer a suitable model for connectivity, telephony, VPN and redundancy according to real needs.
Implementation and coordination
We execute the project and, if necessary, coordinate work with telecommunications providers and related parties.
Tests and validation
We check stability, communication quality, access, and load behavior.
Maintenance and optimization
We monitor the environment, assist in incidents, and make improvements according to business development.
When does a business need better telecommunications solutions?
If you recognize any of the following problems, it's probably time for a more structured approach to business communication.
Frequent problems with internet connection, telephony or communication between offices
Poor call quality or unstable VoIP environment
Lack of redundancy in critical connectivity
Difficult coordination with one or more telecommunications providers
Hybrid or remote team without sufficiently secure and convenient access
Outdated telephone infrastructure that no longer meets business needs
Subscription plans
Plans are tailored to company size and system criticality. They include clearly defined service levels (SLA) and options to scale according to your needs.
Remote
- Response time: up to 8 hours
- Backup/Cloud space: 2 GB per user
- On-site visit: Not included
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair: Upon delivery to our office
- Discounted hardware sales and delivery:
- VPN connectivity: With additional charge
- Backup policies: With additional charge
- Group Security Policies:
- Local network support:
- Apple device support:
- Consulting on ISO 27001, cyber security and optimizations:
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium:
Standard
- Response time: up to 2 hours
- Backup/Cloud space: 10 GB per user
- On-site visit: up to 2 per month
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair:
- Discounted hardware sales and delivery:
- VPN connectivity:
- Backup policies:
- Group Security Policies:
- Local network support:
- Apple device support: With additional charge
- Consulting on ISO 27001, cyber security and optimizations: With additional charge
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium:
Professional
- Response time: up to 1 hours
- Backup/Cloud space: 50 GB per user
- On-site visit: Unlimited
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair:
- Discounted hardware sales and delivery:
- VPN connectivity:
- Backup policies:
- Group Security Policies:
- Local network support:
- Apple device support:
- Consulting on ISO 27001, cyber security and optimizations:
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium: Upon client's need and desire
Why companies choose Helpdesk Bulgaria
Companies choose Helpdesk Bulgaria when they are looking for a partner who can view telecommunications not as a separate service, but as part of the overall IT environment. This allows for better coordination between networks, security, access, users and business communication.
Запазете консултацияOne partner for telecommunications, IT infrastructure and support
A practical approach according to the real work of the organization
Better control over connectivity, telephony and vendor dependencies
Focus on stability, security and continuity of communication
Frequently Asked Questions
Write to usVPN provides secure access between offices, users, and internal resources, which is important for security, remote work, and stable communication.
Yes. We can assist in coordinating with providers, evaluating current services, and selecting a more appropriate model based on business needs.
Yes. We work with both companies without an internal IT team and organizations that have internal IT but need infrastructure expertise and external capacity.
Our main location is Sofia, but we serve clients throughout Bulgaria through remote support and, if necessary, on-site.
We start with a brief analysis of the current infrastructure, workflow, access needs, critical systems, and business goals. We then propose an appropriate model and implementation steps.
Let's build a more reliable communication environment for your business
Briefly describe your offices, teams, current connectivity, telephony and key challenges, and we will suggest a suitable telecommunications model, priorities and next steps.