Computer and IT support for businesses in Sofia
Your outsourced IT department since 2005 - for businesses only, from €20 per computer per month. We respond within 1 to 8 hours depending on the plan - on site in Sofia and remotely across Bulgaria.
since 2005
Businesses only
95%
Requests resolved the same day
24/7
Monitoring in every plan
Reliable IT support for growing companies
Businesses need reliable support that prevents problems, responds quickly and keeps systems secure and running. With subscription IT support, we take care of your computers, servers and network devices, data backup and Microsoft 365, and in the Professional plan the response time is up to 1 hour.
A team, not one person
Computers, servers, Microsoft 365, networks, cloud and security from one team, with no dependence on a single IT specialist.
Centralized communication
One clear point of contact for IT requests, updates, and follow-ups. Your team always knows where to report and how to get help.
Data and device protection
Antivirus protection and 24/7 monitoring in all plans, EDR and SIEM in the Professional plan, backups with tested recovery in the Standard and Professional plans.
Focus on business continuity
We help your systems stay up and your users productive through constant system monitoring, backups, recovery plans, and reliable support.
95% resolved the same day
Over 350 tasks per week. Most are resolved remotely in minutes, and when needed we come on site.
Predictable monthly cost
€20 to €40 per computer per month excl. VAT depending on the plan, with no hidden fees.
Proactive monitoring
24/7 monitoring of critical systems, detecting problems and limiting the risk of system outages.
Structured request management
Every issue is logged, prioritized, tracked, and resolved through a consistent support process.
All business IT services in one place
Helpdesk Bulgaria offers practical IT services that improve reliability, security and daily productivity. We support companies that need a fully outsourced IT department, as well as businesses that are looking for an expert partner to support their in-house IT team.
Subscription computer and IT support for businesses
Subscription computer support from €20 per computer: your outsourced IT department. We provide ongoing computer support for workstations, laptops, users, servers and office infrastructure. Our goal is to resolve issues quickly, reduce recurring incidents and keep your team productive without unnecessary delays. We troubleshoot everyday user cases, software and hardware issues, network connectivity, printers and peripherals, access issues, as well as operating system support. We also assist with backup, recovery and business continuity planning.
What problems does this service solve?
Slow computers, recurring user issues, downtime, unstable systems, backup concerns, and lack of internal IT capacity.
Cloud services and Microsoft 365 for businesses
Cloud services and Microsoft 365 for businesses: corporate email, shared files, VPN for remote access, cloud migration and hybrid environments. We run our own cloud infrastructure in a data center: all data is kept in three copies, and backups are stored at a separate location. We offer virtual servers in our cloud to our subscription support clients.
What problems does this service solve?
Remote work, file access, secure collaboration, cloud migration, backup and a scalable IT environment.
Computer network setup and IT infrastructure
A strong business needs a strong IT foundation. We design, build, upgrade and maintain IT infrastructure for companies that need reliable networks, servers, connectivity and secure systems.
From office networks and server environments to virtualization, storage and business continuity planning, we help companies build an infrastructure that supports day-to-day operations and future growth.
What problems does this service solve?
Unstable networks, outdated infrastructure, IT growth issues, poor performance, and infrastructure risk.
Business connectivity, backup lines and VPN
We help businesses keep their connectivity stable: internet and backup lines with automatic failover, VPN between offices and for remote work, and coordination with providers. For IP telephony and VoIP we work with trusted partners, and we are responsible for the network and the integration.
What problems does this service solve?
Poor internet reliability, difficult communication between offices, limited flexibility and problems with providers.
Cybersecurity and information security for businesses
We protect a company's computers, servers and network with technical measures: endpoint protection, 24/7 monitoring, backups, updates and access control. For NIS2 and ISO 27001 we implement the technical measures, and the documentation, policies and risk assessment are prepared by our partner consultant. You have one point of contact: us.
What problems does this service solve?
Weak device protection, ransomware risk, lack of visibility, compliance concerns, and unprotected business data.
System administration and server support for businesses
We maintain physical and virtual servers for businesses—running Windows or Linux, utilizing Proxmox VE virtualization—either at the client’s premises or in our own cloud. We monitor them 24/7 using Zabbix and perform scheduled updates.
We set up backups with recovery verification, implement protection via EDR and firewalls, and maintain documentation for every server. We also handle the migration of virtual machines from VMware, Hyper-V, and VirtualBox to Proxmox VE.
What problems does this service solve?
An unmonitored server, systems without updates, a failed RAID disk, unverified backups, and reliance on a single person.
How does our IT Helpdesk work?
We use a clear support process so your team receives quick help, proper prioritization, and transparent feedback. Support runs on working days from 10:00 to 19:00, and monitoring watches your systems 24/7 on every plan. If a request needs more time or deeper work, a senior specialist takes it over and we keep you informed. In the client portal you see request statistics, invoices and your equipment inventory.
Report
Users can submit an issue by phone, email, or ticket. We make contacting support easy and convenient.
Classification and priority
Each request is reviewed and prioritized according to urgency, impact, and business importance.
Reaction from a specialist
An IT specialist starts work remotely on your computer or at your office, depending on the problem and the fastest path to its solution.
Solution and prevention
We solve the specific problem and look for the root cause to reduce the likelihood of it recurring.
Accountability and improvement
We track recurring issues, provide visibility, and recommend actionable improvements for performance, security, and stability.
Technologies and platforms we work with
We select technologies based on business needs, security, reliability and recovery requirements. Our work covers infrastructure, cloud services, monitoring, backup, remote access and cybersecurity tools.
We support modern business environments with proven technologies for virtualization, archiving, monitoring, networking, endpoint protection and Microsoft-based systems. The specific technology stack depends on your environment, risk profile and operational goals.
- Infrastructure: Ceph, Microsoft, Proxmox VE (and others)
- Security: Fortinet, Wazuh (SIEM), WithSecure (EDR) (and others)
- Operations: Nakivo, WireGuard, Zabbix, OpenVPN (and others)
Sectors we serve
Our IT services are for businesses that need secure systems, reliable infrastructure and a fast response when a technology problem stops work. See our real case studies: a network with backup internet for a logistics company, a stable VPN connection for industrial systems and data recovery from a failing disk.
Why choose Helpdesk Bulgaria instead of building a fully in-house IT team?
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Costs and budgeting
- Helpdesk Bulgaria
- Predictable monthly expenses without salaries, insurance and additional administrative costs.
- Own team
- High fixed costs and difficult planning for growth or changes.
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Expertise and coverage
- Helpdesk Bulgaria
- Access to a team of specialists with different competencies and practical experience.
- Own team
- Limited expertise, dependent on the number and skills of available employees.
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Continuity and availability
- Helpdesk Bulgaria
- 24/7 monitoring, redundancy and guaranteed service levels.
- Own team
- Risk of interruption due to absences, vacations or departures.
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Control and accountability
- Helpdesk Bulgaria
- Guaranteed maximum response time, every request tracked and a client portal with statistics.
- Own team
- More difficult to measure efficiency and lack of formalized processes.
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Focus on core business
- Helpdesk Bulgaria
- The team and management are focused on strategic goals and growth.
- Own team
- A significant management resource is committed to operational and technical tasks.
Helpdesk Bulgaria
Own team
Our partners
Fewer IT problems for your team
Tell us about your environment and we’ll suggest a plan and priorities, with no unnecessary costs.