Cookies

Cookie Policy of helpdesk.bg

This Cookie Policy aims to inform you in a clear and understandable way how helpdesk.bg uses cookies and similar technologies, for what purposes, on what legal basis and how you can manage them.

1. What are cookies

Cookies are small text files that are saved on your device (computer, phone, tablet) when you visit a website. They allow the site to recognize your device, remember certain actions and preferences for a certain period of time and improve the operation and security of the service.

2. What cookies do we use

a) Strictly necessary cookies

These cookies are necessary for the basic functioning of the site and to provide a service that you have explicitly requested. Without them, the site or its individual functions may not work properly.

Examples:

• maintaining an active session;
• login authentication;
• security and protection against abuse;
• remembering your choice regarding cookies.

Legal basis: legitimate interest and/or necessity to provide an explicitly requested service. Strictly necessary cookies do not require prior consent.

b) Functional cookies

These cookies allow the site to remember your preferences and provide improved and personalized features, such as language, interface settings or other conveniences when using the site.

Legal basis: Your consent when these cookies are not strictly necessary.

c) Analytical / statistical cookies

These cookies help us understand how visitors use the site, for example which pages are visited most often, how much time is spent on the site and whether technical difficulties arise. We use this information to improve the content, operation and security of the site.

If these cookies are not strictly necessary and collect data for analyzing user behavior, they are used only after your prior consent.

d) Marketing / advertising cookies

These cookies can be used to track your behavior across different sites, to measure the effectiveness of campaigns and to display more relevant content or advertisements.

They are used only after your prior consent.

3. On what basis do we use cookies

The use of cookies on helpdesk.bg is based on:

• necessity for the technical functioning of the site – for strictly necessary cookies;
• Your consent – for functional, analytical, statistical, marketing and other non-essential cookies. Consent must be freely expressed, specific, informed and unambiguous.

4. How we collect your consent

On your first visit to the site, we provide you with the opportunity to:

• accept all cookies;
• refuse all non-essential cookies;
• select individual categories of cookies according to your preferences.

Non-essential cookies are not activated before you have given valid consent. Refusal and withdrawal of consent are just as easy as giving it.

5. How you can manage cookies

You can change your choice at any time via [link to cookie settings / "Change cookie settings"], available on the site.

You can also manage or delete cookies through your browser settings. Please note that restricting strictly necessary cookies may result in the site or some of its functionalities not working properly.

6. Storage period

Cookies can be:

• session – deleted automatically when you close the browser;

• persistent – stored for a certain period or until they are manually deleted.

The specific storage period depends on the type and purpose of the respective cookie. Detailed information about each cookie used, its provider, purpose and storage period is listed in the table below / in the cookie preferences panel.

7. Third-party cookies

The site may use cookies provided by third parties, for example:

• web analytics services;
• security services;
• embedded external elements;
• marketing and advertising platforms.

When such cookies process personal data, the relevant third parties act as independent controllers or processors of personal data in accordance with the applicable contractual and legal relationships. Information about the categories of recipients and, where applicable, transfers outside the European Economic Area is also provided in our Privacy Policy.

8. Your rights

When personal data is processed through cookies, you have the right to:

• access to your data;
• rectification;
• erasure;
• restriction of processing;
• objection;
• data portability, where applicable;
• to withdraw the consent given at any time, without prejudice to lawfulness