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Computer network setup and IT infrastructure

Helpdesk Bulgaria designs, builds and maintains IT infrastructure for companies in Sofia and across Bulgaria: networks and Wi-Fi, servers, virtualization, Fortinet firewalls, backups and remote access. We work to a clear plan with testing and documentation, without unnecessary interruptions.

Subscription plans
Designing according to real business needs
Expansion and modernization without unnecessary risk
Build and deploy with a clear plan
IT assessments and consultations with practical value
What do IT infrastructure solutions include

What do IT infrastructure solutions include?

IT infrastructure solutions encompass more than just purchasing equipment. They include analyzing the current environment, architectural planning, selecting appropriate technologies, building, security, scalability, and long-term support. The goal is to deliver an infrastructure that works reliably today and is prepared for the company's future needs.

Scope of service

The service is designed for companies that want a clear infrastructure strategy, a solid technology foundation, and a partner who can handle both the implementation and the consulting part.

IT infrastructure design

IT infrastructure design

We plan IT infrastructure based on the way your business operates, number of users, locations, critical systems, and growth expectations. This includes network architecture, server environment, security, capacity, and future scalability.

  • Analysis of the current environment and business requirements
  • Network, server, storage and connectivity architecture
  • Performance, security and redundancy planning
  • Choice of technologies according to real needs and budget
Infrastructure construction and implementation

Infrastructure build and implementation

We build new infrastructure or implement individual components in a controlled manner. We work to ensure that the environment is stable, documented, and ready for maintenance from day one.

  • Installation and configuration of network equipment and servers
  • Building LAN, Wi-Fi, VPN and office connectivity
  • Implementation of virtualization, storage and backup solutions
  • Tests, documentation and validation before delivery
Office network setup

Office network setup

We set up office networks from cabling and Wi-Fi to the firewall and the link between your offices - with a site visit, a clear plan and support afterwards. We install a structured cabling system with a network outlet for every workstation, and between floors or buildings also with fibre optic cable through our partner when the distance requires it. This keeps the local computer network tidy, documented and centrally managed.

  • Structured cabling, rack and patch panels, every point labeled
  • Switches, Wi-Fi access points and a separate guest network
  • Firewall and separate networks (VLANs) for departments and devices
  • VPN between offices and for remote work, a backup internet line
  • Documentation: network diagram, addresses, passwords - kept by you and by us
Network for a new or relocated office

Network for a new or relocated office

When you move, we plan the network before you move in, so that on the first working day your computers, printers and phones work. Moving the equipment is on your side; we connect, configure and test.

Moving office: an IT plan

Expansion and modernization of IT infrastructure

Expansion and modernization of IT infrastructure

As your business grows, your infrastructure needs to evolve without creating risk or unnecessary disruption. We plan and execute expansions, replacements of outdated components, and optimizations that improve reliability and performance.

  • Capacity expansion as the team or services grow
  • Replacement of obsolete equipment and critical components
  • Network and server performance optimization
  • Preparing for hybrid or cloud integration
IT assessments and consulting

IT assessments and consulting

We provide IT assessments and consultations for companies that want an objective view of the state of their infrastructure, the risks involved, and the opportunities for improvement. This is useful for growth, relocation, new projects, or the need for better control over their IT environment.

  • Assessment of the current state of the infrastructure
  • Identifying risks, weaknesses and bottlenecks
  • Recommendations for short-term and long-term improvements
  • Consulting on technology, vendor and architecture selection

How do we work on infrastructure projects?

1

Environment assessment

We analyze the current infrastructure, business goals, constraints, and risks.

2

Architecture and recommendations

We prepare a proposal for the right infrastructure, capacity, security, and implementation phases.

3

Build and implementation

We execute the project according to a clear plan with change control, testing, and coordination.

4

Validation and documentation

We check how the environment works, document the configurations, and prepare a handover.

5

Support and development

We provide support, improvements, and further development as the business grows and its needs change.

When does a business need IT infrastructure solutions?

If you recognize any of the following problems, it's probably time for a more structured infrastructure approach.

The infrastructure was built in pieces and no longer meets the needs of the business

You have an unstable network, poor performance, or frequent outages

Lack of clear documentation, architecture, and control over critical components

Growth, a new office, new systems or more users are coming

You are not sure if the current environment is secure and scalable enough

You need an objective IT assessment before an investment or a change in your infrastructure

Why companies choose Helpdesk Bulgaria

Companies choose Helpdesk Bulgaria when they want IT infrastructure that is technically sound and practical: designed, built, documented and maintained by one team. We work with Fortinet, Proxmox and Ceph, which our own cloud cluster is also built on.

Describe your needs

Proxmox and Ceph in real projects, including our own cloud cluster

Networks with automatic failover (case study: logistics company)

Migrations to a controlled plan with testing

One partner for assessment, design, build and support

Frequently Asked Questions

Write to us

A local network (LAN) connects the computers, printers, server and Wi-Fi in the office, so employees can share files, internet and devices. A good office network has tidy cabling, a firewall, a separate guest network and monitoring. We design, build and maintain it for our subscription support clients or as the start of a subscription.

Yes. We plan and execute expansions and upgrades so that the infrastructure can support business growth without unnecessary risk and disruption.

A company's IT infrastructure is everything its computers and applications run on: the network and Wi-Fi, servers and virtualization, the firewall, backups and the cloud. We design, build and support it - from analyzing the current environment to 24/7 monitoring. Support starts at €20 per computer and €50 per server per month excl. VAT.

An IT assessment is a structured review of your current environment that identifies risks, weaknesses, bottlenecks, and opportunities for improvement. It helps you make more informed decisions before making investments or changes.

Yes - 24/7 monitoring, updates and help when something goes wrong, as part of the subscription support.

For a small office usually a few days after the plan is approved; for a larger site - according to the schedule we agree.

Yes, if it is in good condition and supports the settings we need. We tell you honestly what is worth keeping.

Yes. Remote support (monitoring, phone help and remote access) covers all of Bulgaria. We visit clients on site in Sofia, and outside Sofia by arrangement for an extra travel fee. We work with businesses only.

We start with a conversation about your needs. We review your environment - computers, servers, network, backups and access - before proposing a solution. Then we propose a plan and a price, and at handover we document the environment, switch on monitoring, take over access and make the first improvements.

Yes. We help you select technologies, architectural solutions, and vendors so that your investment is aligned with your real goals and infrastructure requirements.

The service includes design, construction and expansion of IT infrastructure, as well as IT assessments and consultations for networks, servers, storage, connectivity, security and scalability.

Yes. We work with companies that have no IT team and with those that have their own IT but need extra technical capacity. The service is part of our subscription IT support - if you are not a client yet, we start with a conversation about your needs and a suitable plan.

We work mainly on a monthly subscription: support is from EUR 20 per computer and from EUR 50 per server per month excl. VAT. We build or upgrade networks for subscription clients or as the start of a subscription - the price depends on the number of workstations, cabling, Wi-Fi and network equipment, and we give it after an on-site review.

Yes. We can take on the planning, implementation, configuration, testing, and documentation of a new infrastructure environment according to business needs.

Case studies

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Useful articles

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Let us build a more stable and prepared IT infrastructure for your business

Briefly describe your environment, locations, users, servers, and key challenges, and we will suggest appropriate infrastructure direction, priorities, and next steps.

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