Do you work with companies that have no internal IT department?

Yes. We support companies that need an external IT partner for daily support, infrastructure, cloud services and security.

Can you work alongside an internal IT team?

Yes. We support internal IT teams with additional capacity, specialised expertise and assistance with infrastructure, cloud and security tasks.

Do you offer support outside Sofia?

Our main location is Sofia, but we serve clients throughout Bulgaria via remote support and on-site visits when needed.

What types of companies do you work with?

We work with small and medium-sized companies, as well as organisations for which security, stability, and reliable IT support are important for daily operations.

What makes Helpdesk Bulgaria different?

We combine years of experience, clear processes, fast response, a proactive approach and business-oriented communication.

How does the onboarding process start?

We begin with a brief analysis of your current infrastructure, working methods, access requirements, critical systems and business goals. We then propose a suitable engagement model and implementation steps.

Who are we?

"Supportivo" LTD with the trademark "Helpdesk Bulgaria" is an established IT company in the field of computer support and system administration with over 20 years of experience. Founded in 2005, we have built a reputation as a reliable and loyal business partner.

350+

Weekly tasks

95%

Same-day resolved cases

120+

Subscription active customers

Our mission and approach

We are a team of specialists united by the idea that good technology support is not just a reaction to problems, but an active partner in business development. We work with a focus on reliability, speed and clear communication so that our clients can concentrate on their own goals. We serve companies in Bulgaria with remote and, if necessary, on-site support.

We believe that sustainable growth comes through continuous improvement. That's why we invest time and resources in training and practical implementation of new technologies. We follow trends in automation, cloud solutions and cybersecurity to offer solutions that not only solve current challenges, but also prepare organizations for the future.

The principles we work with

Practicality over unnecessary complexity

We offer solutions that are effective, applicable and understandable for businesses.

Transparency in communication

We speak clearly, give realistic recommendations, and do not overcomplicate the process.

Prevention, not just reaction

We monitor, analyze, and look for ways to prevent problems before they affect work.

Long-term partnership

We don't just think about the current case, but about the overall stability and development of the IT environment.

Frequently Asked Questions

Call us

Yes. We support internal IT teams with additional capacity, specialized expertise, and assistance on infrastructure, cloud, and security cases.

Our main location is Sofia, but we serve clients throughout Bulgaria through remote support and, if necessary, on-site.

We work with small and medium-sized companies, as well as organizations for whom security, stability, and reliable IT support are important for their daily work.

We combine many years of experience, clear processes, quick response, a proactive approach and business-oriented communication.

We start with a brief analysis of the current infrastructure, workflow, access needs, critical systems, and business goals. We then propose an appropriate model and implementation steps.

Who we work for and how

Our clients are both local and foreign companies. Over the years, we have established ourselves as a trusted partner for businesses from various sectors — services, pharmaceuticals, trade, manufacturing, and more. Our motivation is simple: to make technologies more understandable, safer, and more effective for the people who use them every day.

How to start working with us

We get to know your environment

We look at the current infrastructure, number of users, systems, risks, and way of working.

We give clear recommendations

We offer an appropriate model of support, improvements and priorities according to the real needs of the business.

We take over the organization

We build a clear process for communication, support, monitoring and follow-up.

We develop the environment over time

We work not only on current problems, but also on the stability, security, and development of the environment.

What you get when you work with us

For us, a good partnership means not just solving technical problems, but creating a better working environment, less risk, and more predictability for the business.

Clear responsibility

You have a partner who takes responsibility for support, communication, and case tracking.

Fast and organized response

We work with a helpdesk process, priorities, and traceability to avoid wasting time and information.

A more secure IT environment

We help protect devices, users, access, data, and critical systems.

Support for business growth

We build and develop an IT environment that can support more users, more systems, and new requirements.

Are you looking for a reliable IT partner for your business?

Whether you need daily IT support, a more secure infrastructure, cloud solutions, or a long-term technology partner, Helpdesk Bulgaria is ready to help.

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