About Helpdesk Bulgaria: IT support for businesses since 2005
Supportivo EOOD, trading as Helpdesk Bulgaria, is an established IT company in computer support and system administration with over 20 years of experience. Instead of one in-house system administrator, companies get a whole team and subscription computer support with a clear response time. Founded in 2005, we have built a reputation as a reliable and loyal business partner. We are a member of the Bulgarian Association of Information Technologies (BAIT).
350+
Weekly tasks
95%
Requests solved the same day
since 2005
IT support for businesses
Our mission and approach
We are a team of specialists united by the idea that good technology support is not just a reaction to problems, but an active partner in business development. We work with a focus on reliability, speed and clear communication so that our clients can concentrate on their own goals. We serve businesses across Bulgaria, remotely and on site.
We believe that sustainable growth comes through continuous improvement. That's why we invest time and resources in training and practical implementation of new technologies. We follow trends in automation, cloud solutions and cybersecurity to offer solutions that not only solve current challenges, but also prepare organizations for the future.
The principles we work with
Frequently Asked Questions
Call usYes. We support internal IT teams with extra capacity, specialized expertise and help with infrastructure, cloud and security. We take over part of the tasks and cover for your IT person during holidays or sick leave.
Yes. Remote support (monitoring, phone help and remote access) covers all of Bulgaria. We visit clients on site in Sofia, and outside Sofia by arrangement for an extra travel fee. We work with businesses only.
Small and medium-sized businesses that have no in-house IT department or want to strengthen it: offices and professional services, trade and logistics, manufacturing, and companies with security requirements (NIS2, ISO 27001). We work only with businesses, not home users. We are a good fit for companies that need their computers and systems to run without interruption and want one partner to take care of everything for a monthly fee. We are not the right choice if you need home support or only call-out repairs - one-off tasks are accepted as an exception, after a conversation.
We have been providing IT support only for businesses since 2005, mainly on a monthly subscription. We resolve 95% of requests the same day (over 350 tasks per week), monitor systems 24/7, and our cloud services run on our own infrastructure. We are rated 5.0 on Google. We are not the cheapest option on the market. If what matters most is that your work never stops, a subscription with 24/7 monitoring costs less than a single day of downtime.
We start with a conversation about your needs. We review your environment - computers, servers, network, backups and access - as soon as you wish, before proposing a solution. Within 1 working day of the review we send you a plan and a price, and once you approve, we start straight away: we document the environment, switch on monitoring, take over access and make the first improvements.
Yes. We become your outsourced IT department: we support companies from one computer upwards that have no in-house IT team or do not want to depend on one person.
Who we work for and how
Our clients are both local and foreign companies. Over the years, we have established ourselves as a trusted partner for businesses from various sectors: services, pharmaceuticals, trade, manufacturing and more. Our motivation is simple: to make technology more understandable, safer and more effective for the people who use it every day.
Explore real project examples and drag the slider to compare before and after our work: decluttered and structured network cabinets, professional cabling and organized IT infrastructure. We work as an outsourced IT department: our IT specialists take care of day-to-day support, backups and security.
In the media
Where we are featured and the professional organizations we belong to.
How to start working with us
We get to know your environment
We look at the current infrastructure, number of users, systems, risks, and way of working.
We give clear recommendations
We offer an appropriate model of support, improvements and priorities according to the real needs of the business.
We take over the organization
We build a clear process for communication, support, monitoring and follow-up.
We develop the environment over time
We work not only on current problems, but also on the stability, security, and development of the environment.
What you get when you work with us
For us, a good partnership means not just solving technical problems, but creating a better working environment, less risk, and more predictability for the business.
Are you looking for a reliable IT partner for your business?
Whether you need daily IT support, a more secure infrastructure, cloud solutions, or a long-term technology partner, Helpdesk Bulgaria is ready to help.