System administration and server support for businesses

From EUR 50 per month excl. VAT for a basic file server. For virtualization, complex systems and specific applications, the price is set after a review of the environment.

24/7 monitoring with Zabbix, updates and patch management, backups with restore testing, a firewall and EDR (depending on the plan), and documentation of the environment.

Physical and virtual servers running Windows and Linux, and Proxmox virtualization, at the client's office or in our cloud.

Yes. Remote support and monitoring cover all of Bulgaria. We visit clients on site in Sofia, and outside Sofia by arrangement for an extra travel fee.

Yes. Server support is a standalone service and we do not have to take over your computers as well. If you wish, we can combine it with computer support.

Monitoring runs 24/7, so a server or critical service going down is detected right away and an alert is raised. Response follows the guaranteed response time of your plan, and we agree out-of-hours work in advance.

In practice, we pick up most requests almost immediately and resolve 95% of them the same day. We guarantee a maximum response time by plan: within 8 hours on Remote, within 2 hours on Standard and within 1 hour on Professional.

Yes. We take over the servers and add capacity and expertise, while your internal team looks after users and applications.

Yes. We migrate virtual machines from VMware, Hyper-V and VirtualBox to Proxmox following a plan with tests and minimal downtime. Our own cloud cluster runs on Proxmox and Ceph as well.

Yes. We plan migrations with a dependency assessment, tests before and after the move and a clear execution window, with minimal downtime.

We start with a conversation about your needs. We review your environment - computers, servers, network, backups and access - as soon as you wish, before proposing a solution. Within 1 working day of the review we send you a plan and a price, and once you approve, we start straight away: we document the environment, switch on monitoring, take over access and make the first improvements.

Microsoft stops security updates. The server keeps running, but new vulnerabilities stay unpatched. We recommend migrating to Windows Server 2022 or 2025, or to a virtual machine on Proxmox, before that date. We do the inventory, the plan and the migration outside working hours.

Yes. We support Active Directory, group policies, users and access rights, DNS and DHCP on Windows Server, including when an employee joins or leaves.

Yes. We support the server, the operating system, backups and access. For the application itself we work together with its vendor, so it is clear who is responsible for what.

Backup storage on our servers, spare parts, licenses (Windows Server, Microsoft 365) and a virtual server in our cloud are charged separately. Labour for hardware repairs is included.

EUR 250, 350 or 450 per month excl. VAT depending on the plan, for 10 computers and one basic file server. We confirm the exact amount after a short review of your environment.

We take care of the servers and everything around them: users and permissions in the domain (Active Directory), group policies, shared folders, backups with tested restores, updates, 24/7 monitoring and documentation of the environment. If you also have computers, we add them to subscription computer support so you have one contact for everything.