BG Information security
Helpdesk Bulgaria helps companies in Sofia and throughout Bulgaria protect their devices, users, data and processes through computer security software, security assessments and ISO 27001 and GDPR consulting.
Request a consultation
What does the information security service include?
Information security is not just about installing secure software. It includes risk assessment, technical and organizational measures, access control, device protection, user behavior, and clear policies for working with sensitive information. Our service combines workplace protection with practical consulting to ensure you get real security, not just a formal feeling of it.
Scope of service
The service is designed for companies that want to reduce the risk of incidents, data loss, unauthorized access, and gaps in information security controls.
Computer security software
We implement and support endpoint security solutions that reduce the risk of malware, ransomware, unauthorized access, and compromise of corporate systems. Our approach is tailored to the real-world work environment, device workload, and business risk level.
- Endpoint protection for computers and laptops
- Antivirus and anti-malware protection
- Manage security policies and updates
- Control and visibility over protection status
Security assessment
We perform a structured security assessment to identify weaknesses in infrastructure, processes, access controls, and user experience. The goal is to provide you with a clear overview of risks and specific recommendations prioritized according to their real business impact.
- Review of current security measures
- Identifying weaknesses and potential risks
- Assessment of access, policies and critical systems
- Report with recommendations and prioritized improvement plan
ISO 27001 consulting
We help companies that want to build a more structured approach to information security and prepare for good practices or processes related to ISO 27001. Our focus is on the practical application of controls, roles, policies and risk management so that security works in a real environment, not just on paper.
- View current readiness level
- Consulting on policies, roles and controls
- Support in structuring processes and documentation
- Guidelines for risk management and continuous improvement
GDPR consultations
We help companies improve their organizational and technical measures related to the protection of personal data. We work in a practical and real-world IT environment, so that businesses have better control over the access, processing and storage of sensitive information.
- Overview of risks related to personal data
- Consultations on access, storage and protection of information
- Improving technical and organizational measures
- Guidelines for better coordination between IT and internal processes
How do we work on information security?
Assessment of the current environment
We review the infrastructure, devices, accesses, current measures, and key risks.
Identifying weaknesses and priorities
We determine which risks have the greatest impact on the business and what needs to be addressed first.
Proposal for measures
We prepare a practical plan with technical and organizational measures according to your environment and goals.
Implementation and setup
When necessary, we implement security software, policies, access control, and other key measures.
Review and development
We provide guidance for next steps, improvements, and better sustainability of the environment over time.
When does a business need stronger information security?
When does a business need stronger information security?
You don't have clear visibility into which devices, users, and systems are most at risk
There are concerns about ransomware, phishing, or unauthorized access
Lack of a unified endpoint protection policy
You are not sure how prepared your current environment is for an incident or breach.
You need a better framework for working under ISO 27001 or GDPR
Security is managed piecemeal and without an overall improvement plan
Subscription plans
Plans are tailored to company size and system criticality. They include clearly defined service levels (SLA) and options to scale according to your needs.
Remote
- Response time: up to 8 hours
- Backup/Cloud space: 2 GB per user
- On-site visit: Not included
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair: Upon delivery to our office
- Discounted hardware sales and delivery:
- VPN connectivity: With additional charge
- Backup policies: With additional charge
- Group Security Policies:
- Local network support:
- Apple device support:
- Consulting on ISO 27001, cyber security and optimizations:
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium:
Standard
- Response time: up to 2 hours
- Backup/Cloud space: 10 GB per user
- On-site visit: up to 2 per month
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair:
- Discounted hardware sales and delivery:
- VPN connectivity:
- Backup policies:
- Group Security Policies:
- Local network support:
- Apple device support: With additional charge
- Consulting on ISO 27001, cyber security and optimizations: With additional charge
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium:
Professional
- Response time: up to 1 hours
- Backup/Cloud space: 50 GB per user
- On-site visit: Unlimited
- Unlimited remote administration and support between 10am-7pm.:
- Antivirus software:
- 24/7 system monitoring and prevention:
- Software installation and update:
- Peripheral installation, diagnostics and configuration:
- Domain and hosting support:
- Web-based reporting and statistics portal:
- Hardware repair:
- Discounted hardware sales and delivery:
- VPN connectivity:
- Backup policies:
- Group Security Policies:
- Local network support:
- Apple device support:
- Consulting on ISO 27001, cyber security and optimizations:
- Periodic system scans for vulnerabilities:
- Office 365 Business Premium: Upon client's need and desire
Why companies choose Helpdesk Bulgaria
Companies choose Helpdesk Bulgaria when they are looking for not just a separate security product, but a partner who can assess the real risk, recommend the right measures and implement them in a way that works in their daily environment. Our approach combines IT practice, clear communication and business-oriented thinking.
Запазете консултацияA practical approach to security, not just formal recommendations
A combination of technical protection, risk assessment and consulting
Better visibility into vulnerabilities, accesses and critical assets
One partner for security, infrastructure and long-term improvement
Frequently Asked Questions
Write to usYes. We work with both companies without an internal IT team and organizations that have internal IT but need infrastructure expertise and external capacity.
Yes. We offer consulting for a more structured approach to information security, including guidance on policies, controls, roles, and risk management in the context of ISO 27001.
Yes. We assist in reviewing and improving technical and organizational measures related to the protection of personal data, access to information, and the security of the work environment.
Our main location is Sofia, but we serve clients throughout Bulgaria through remote support and, if necessary, on-site.
We start with a brief analysis of the current infrastructure, workflow, access needs, critical systems, and business goals. We then propose an appropriate model and implementation steps.