Computer and IT support pricing for businesses

Our subscription IT support costs from EUR 20 to 40 per computer per month excl. VAT, depending on response time and on-site visits. Server: from EUR 50 per month for a basic file server; for virtualization, complex systems and specific applications the price is quoted after a review. We work only with businesses, mainly on a monthly subscription, from 1 computer upward. You pay a fixed monthly price per computer. It covers support for the computers and operating systems, monitoring and a fast response within your plan's time, and support for local networks is included in the Standard and Professional plans. Every plan includes antivirus licences, 24/7 monitoring, periodic vulnerability scans, group security policies and a corporate remote access tool - for the whole subscription, not just the first months. Subscription computer support covers the company's computers, servers and network devices - response, monitoring and security according to the plan.

Subscription plans
20 to 40 EUR per computer
Servers from 50 EUR

Pricing at a glance

Price per computer

20, 30 or 40 EUR per month excl. VAT depending on the plan

Server

From 50 EUR per month for a basic file server; other systems quoted after review

Subscription

Monthly subscription per computer

Discount

A volume discount can be discussed on enquiry, after a review and analysis of your needs.

Which plan should I choose?

Remote

You have up to 10 computers and can work without on-site visits. Response up to 8 hours.

Standard

You want response within 2 hours and up to 2 on-site visits per month. Also suitable for more than 10 computers.

Professional

You depend on your computers and want response within 1 hour, unlimited visits and the NIS2 package (EDR + SIEM).

Not sure which plan is right for you?

Not sure which plan is right for you?

Video · 44 seconds · Video by Helpdesk Bulgaria

What each plan includes

Full comparison of the subscription IT support plans.

Remote

20 €
per computer per month, excl. VAT
  • Number of devices:  up to 10
  • Reaction time:  up to 8 hours
  • On-site visit:  Not included
  • Unlimited remote administration and support between 10am-7pm.:  Included
  • 24/7 system monitoring and prevention:  Included
  • Antivirus software:  Included
  • Software installation and update:  Included
  • Peripheral installation, diagnostics and configuration:  Included
  • Domain and hosting support:  Included
  • Web-based reporting and statistics portal:  Included
  • Periodic system scans for vulnerabilities:  Included
  • Group Security Policies:  Included
  • Hardware diagnostics and repair:  For computers under a subscription plan, diagnostics and repair labor are included. Parts and repairs performed at a specialized service center (such as reballing or soldering) are charged separately.
  • Local network support:  Not included
  • Backup policies:  Not included
  • NIS2 package - EDR + SIEM:  Not included
  • Technical consulting on ISO 27001, NIS2, cyber security and optimizations:  Not included
  • VPN connectivity:  Not included
  • Mobile Device Support:  Not included
  • Apple device support:  Not included
  • Virtual server in our cloud (subscribers only):  Extra charge
  • Remote backup of workstations:  Extra charge
  • Microsoft 365 licenses:  Extra charge

Standard

30 €
per computer per month, excl. VAT
  • Number of devices:  unlimited
  • Reaction time:  up to 2 hours
  • On-site visit:  up to 2 per month
  • Unlimited remote administration and support between 10am-7pm.:  Included
  • 24/7 system monitoring and prevention:  Included
  • Antivirus software:  Included
  • Software installation and update:  Included
  • Peripheral installation, diagnostics and configuration:  Included
  • Domain and hosting support:  Included
  • Web-based reporting and statistics portal:  Included
  • Periodic system scans for vulnerabilities:  Included
  • Group Security Policies:  Included
  • Hardware diagnostics and repair:  For computers under a subscription plan, diagnostics and repair labor are included. Parts and repairs performed at a specialized service center (such as reballing or soldering) are charged separately.
  • Local network support:  Included
  • Backup policies:  Included
  • NIS2 package - EDR + SIEM:  Extra charge
  • Technical consulting on ISO 27001, NIS2, cyber security and optimizations:  Extra charge
  • VPN connectivity:  Extra charge
  • Mobile Device Support:  Extra charge
  • Apple device support:  Extra charge
  • Virtual server in our cloud (subscribers only):  Extra charge
  • Remote backup of workstations:  Extra charge
  • Microsoft 365 licenses:  Extra charge

Professional

40 €
per computer per month, excl. VAT
  • Number of devices:  unlimited
  • Reaction time:  up to 1 hour
  • On-site visit:  Unlimited
  • Unlimited remote administration and support between 10am-7pm.:  Included
  • 24/7 system monitoring and prevention:  Included
  • Antivirus software:  Included
  • Software installation and update:  Included
  • Peripheral installation, diagnostics and configuration:  Included
  • Domain and hosting support:  Included
  • Web-based reporting and statistics portal:  Included
  • Periodic system scans for vulnerabilities:  Included
  • Group Security Policies:  Included
  • Hardware diagnostics and repair:  For computers under a subscription plan, diagnostics and repair labor are included. Parts and repairs performed at a specialized service center (such as reballing or soldering) are charged separately.
  • Local network support:  Included
  • Backup policies:  Included
  • NIS2 package - EDR + SIEM:  Included
  • Technical consulting on ISO 27001, NIS2, cyber security and optimizations:  Included
  • VPN connectivity:  Included
  • Mobile Device Support:  Included
  • Apple device support:  Included
  • Virtual server in our cloud (subscribers only):  Extra charge
  • Remote backup of workstations:  Extra charge
  • Microsoft 365 licenses:  Extra charge

Subscription IT support plans: what each plan includes

Feature Remote (€20)Standard (€30)Professional (€40)
Number of devices
Reaction time
On-site visit
Unlimited remote administration and support between 10am-7pm.
24/7 system monitoring and prevention
Antivirus software
Software installation and update
Peripheral installation, diagnostics and configuration
Domain and hosting support
Web-based reporting and statistics portal
Periodic system scans for vulnerabilities
Group Security Policies
Hardware diagnostics and repair
Local network support
Backup policies
NIS2 package - EDR + SIEM
Technical consulting on ISO 27001, NIS2, cyber security and optimizations
VPN connectivity
Mobile Device Support
Apple device support
Virtual server in our cloud (subscribers only)
Remote backup of workstations
Microsoft 365 licenses

Server support pricing

The price depends on the type of server. All prices exclude VAT. Storage of backups on our servers is charged separately.

Basic file server

from 50 €

per month excl. VAT

A file server for shared office documents, with 24/7 monitoring, updates and backups. EDR depending on the plan.

Virtualization, complex systems and specific applications

Quoted

after a review of the environment

The price is set after a short review: number of servers, roles, applications and availability requirements.

Included in all plans

Included in all plans

In every plan we take care of the operating system and software on your computers, run preventive maintenance with 24/7 monitoring and regular vulnerability scans, and the labor for hardware and software support is included.

  • Antivirus licenses
  • Corporate TeamViewer
  • 24/7 monitoring

What is charged separately

  • Storing backups on our servers
  • Spare parts and repair in a specialised service centre (the labour for hardware repair is included)
  • A virtual server in our cloud (subscribers only), remote workstation backup and Microsoft 365 licences: at extra cost on every plan
  • NIS2 package, technical consultations, VPN connectivity and Apple device support: at extra cost on the Standard plan
  • On-site visits outside Sofia: travel costs are agreed in advance
  • Work outside working hours (10:00-19:00 on working days): by prior arrangement and at extra cost; 24/7 monitoring is included in every plan
  • One-off projects: by exception, after a conversation - we work mainly on a monthly subscription

Paid separately

  • Storage of backups on our servers
  • Spare parts and repairs at a specialized service (hardware repair labor is included)
  • Virtual server in our cloud (subscribers only), remote backup of workstations and Microsoft 365 licenses: at extra cost on all plans
  • NIS2 package, technical consultations, VPN connectivity and Apple device support: at extra cost on the Standard plan

Microsoft 365 license prices

We also sell Microsoft 365 licenses. Prices are per user per month, excluding VAT, with an annual commitment, and are not discounted.

LicenseWhat it includesPrice per user per month (excl. VAT)
Exchange Online (Plan 1)Business email only (50 GB)€3.50
Microsoft 365 Business BasicEmail, Teams, OneDrive 1 TB, Office in the browser and on mobile€6.07
Microsoft 365 Business StandardEverything in Basic plus Word, Excel, PowerPoint and Outlook on the computer€12.13
Microsoft 365 Business PremiumEverything in Standard plus threat protection and device management€19.06
Microsoft 365 Apps for businessOffice on the computer only, no business email€11.00

Versions without Teams are also available at a lower price (Basic, Standard and Premium).

Payment and setup

  • IT support subscription clients: monthly payment with an annual commitment, or prepayment for a year. Setup and migration to Microsoft 365 are included.
  • Licenses only, without a subscription: prepayment for 1 year. Setup and migration by arrangement.

Prices follow Microsoft public pricing and may change.

Frequently Asked Questions

Call us

For 10 computers the price is EUR 200 per month excl. VAT on the Remote plan, EUR 300 on Standard and EUR 400 on Professional. With one basic file server the total is EUR 250, 350 or 450 per month excl. VAT.

With us, the outsourced IT department is our subscription support: you pay monthly per computer, with no salary, social security, leave or training costs for an employee. Example: a company with 8 computers and one file server pays EUR 210 per month excl. VAT on the Remote plan (8 x 20 + 50), EUR 290 on Standard (8 x 30 + 50) and EUR 370 on Professional (8 x 40 + 50). The exact amount depends on the servers and systems, and we confirm it after a short review of your environment.

For most small and medium-sized businesses, a subscription costs less than the salary, social security and training of your own system administrator. You get a team of specialists instead of one person, 24/7 monitoring and cover during holidays or sick leave. If you already have an IT specialist, we take over the servers, network and security and help them when the workload grows. More in the article External IT department or in-house. Let us talk about your needs - we will review your environment before we propose a solution and price.

From €3.50 per user per month excl. VAT for business email (Exchange Online Plan 1) to €19.06 for Microsoft 365 Business Premium. The most chosen Business Standard is €12.13. Prices are with an annual commitment and not discounted. For IT support subscription clients, setup and migration are included.

From EUR 20 to 40 per computer per month excl. VAT: EUR 20 on Remote, EUR 30 on Standard and EUR 40 on Professional.

No. We work from 1 computer upward, mainly on a monthly subscription.

We work mainly on a monthly subscription. One-off help is an exception, after a conversation. For subscription clients, hardware repair labor is included, while spare parts and repairs at a specialized service (reballing, soldering) are charged separately.

Yes, for more computers we can offer a volume discount. Example at standard prices for a company with 20 computers and one file server: EUR 650 per month excl. VAT on the Standard plan (20 x 30 + 50) and EUR 850 on Professional (20 x 40 + 50). The Remote plan covers up to 10 computers. Ask us about a volume discount: it is agreed on enquiry, after a review and needs analysis. Let's talk about your needs and we will offer you the best solution and price.

No. All prices exclude VAT.

No. The plan price is per computer per month excl. VAT. Spare parts and specialist repair, backup storage on our servers, virtual servers in our cloud and Microsoft 365 licenses are charged separately, and we tell you about them in advance. Before we start, we review your environment and confirm the exact monthly amount.

From EUR 50 per month excl. VAT for a basic file server. For virtualization, complex systems and specific applications, the price is set after a review of the environment.

Antivirus licenses, corporate TeamViewer and 24/7 monitoring. Storage of backups on our servers is paid separately.

No. We work only with businesses.

Yes. Remote support and monitoring cover all of Bulgaria. We visit clients on site in Sofia, and outside Sofia by arrangement for an extra travel fee.

Let's talk about your business

Tell us how many computers and servers you have and we will work out the monthly price.

Call us
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