Information security and stable IT infrastructure for companies that cannot afford to compromise with their data.
Helpdesk Bulgaria helps your business meet the requirements of NIS2, ISO 27001 and GDPR and build a secure and reliable IT infrastructure - with a risk assessment, a clear action plan, implementation of technical and organizational measures and long-term support.
- 20+ years of IT experience
- A practical approach to NIS2, ISO 27001 and GDPR
- One partner for security and infrastructure
Security and infrastructure shouldn't be the hidden risk of your business
Regulations are becoming stricter, attacks are becoming more frequent, and many companies are operating on infrastructure built piecemeal. More often than not, the problem is not a lack of technology, but a lack of risk assessment, clear policies, and a solid technical foundation.
Regulations now require action
NIS2, ISO 27001, and GDPR place specific requirements on risk management, access, incidents, and data protection — and many companies don't know where to start.
No visibility into risks
It is unclear which devices, users, and systems are most vulnerable, who has access to what, and how prepared the environment is for an incident or breach.
The infrastructure is being built in parts
Unstable networks, outdated servers, lack of documentation, and an architecture that no longer meets the growth and needs of the business.
Security is only reviewed after an incident
Backup, account protection, firewall, access policies, and a recovery plan are often only put in place after data loss or a ransomware attack.
One partner for compliance, security and IT infrastructure
Helpdesk Bulgaria combines information security consulting with practical IT infrastructure construction and development. We don't stop at the level of recommendations - we assess the risk, plan the measures and implement them so that they work in your real environment.
NIS2 — implementation and consulting
Review of applicability and current readiness, gap analysis, implementation of technical and organizational measures, policies, roles, documentation and incident response procedures.
ISO 27001 consulting
Preparing for a structured approach to information security — policies, controls, roles, risk management, and documentation that work in a real environment, not just on paper.
GDPR consultations
Review of risks related to personal data, improvement of technical and organizational measures and better control over access, processing and storage of sensitive information.
Security assessment
Structured review of infrastructure, access, policies and critical systems. You receive a report with identified weaknesses, priorities and a specific plan for improvement.
Endpoint protection
Implement and maintain endpoint protection, antivirus and anti-malware protection, MFA, update policies, and visibility into security status — to reduce ransomware risk.
Design and construction of IT infrastructure
Architecture and construction of networks, servers, storage, Wi-Fi, VPN and connectivity — planned according to users, locations, critical systems and business growth.
Expansion and modernization
Replace outdated equipment, expand capacity, optimize performance, and prepare for hybrid or cloud integration—without unnecessary risk and disruption.
Backup, monitoring and continuity
Backups with regular verification, a disaster recovery plan, and monitoring of critical systems for early detection of problems.
Who is the service suitable for?
The service is designed for companies that want real security and a solid technological foundation — not formal compliance and chaotic incident responses.
- Companies that fall within the scope of NIS2 or work with clients that require it
- Companies preparing for ISO 27001 certification or wanting a more structured approach to security
- Organizations processing personal data and sensitive information (GDPR)
- Businesses with outdated or piecemeal IT infrastructure
- Companies facing growth, a new office, new systems, or more users
- Companies with an in-house IT team that needs security and infrastructure expertise
- Organizations for whom a security incident means real loss — financial, regulatory, or reputational
The service is not aimed at a one-time installation of antivirus software or formal filling out of documents without real measures and long-term commitment.
What result is your business getting?
Compliance NIS2, ISO 27001 and GDPR readiness
A clear picture of what applies to you, what is missing, and a plan to meet the requirements — with documentation, policies, and real measures.
Security Lower risk of accidents
Secure devices, controlled access, MFA, backup, and monitoring reduce the risk of ransomware, data loss, and unauthorized access.
Stability Infrastructure ready for growth
Reliable networks, servers, and connectivity designed around real needs — with documentation and capacity for future growth.
Visibility Control over risks and assets
You know which systems are critical, who has access to what, and where the vulnerabilities are—prioritized according to the real impact on the business.
Predictability Planned investments instead of emergency expenses
A clear security and infrastructure roadmap allows you to plan your budget instead of paying the price of an incident.
How do we get started?
Free initial assessment
We talk to you to understand your current environment, critical systems, regulatory requirements that apply to you, and key risks.
Analysis and roadmap
We prepare a security and infrastructure assessment with identified weaknesses, priorities, and a specific plan — what, when, and why needs to be done.
Implementation of measures
We execute the plan in a controlled manner — device protection, policies, access control, backup, infrastructure improvements, documentation, and procedures.
Support and development
We monitor the environment, review measures regularly, and develop security and infrastructure according to business growth and changing requirements.
Why Helpdesk Bulgaria?
For us, security is not a product that is installed once, but a process that must work in the daily business environment. We combine consulting experience in NIS2, ISO 27001 and GDPR with practical infrastructure building - and we are responsible for both.
- 20+ years of practical IT experience
- A practical approach to compliance — real measures, not just documents
- Experience with NIS2, ISO 27001, GDPR, endpoint protection and security assessments
- Design, construction and modernization of infrastructure by one team
- We work with proven technologies: Fortinet, Wazuh (SIEM), WithSecure (EDR), Proxmox, Nakivo, Zabbix
- Clear communication with managers, IT teams and auditors
Contact us
Fill in the form and we will contact you for a free initial assessment.
Frequently Asked Questions
The service may include computer security software, security assessment, endpoint protection, access review, ISO 27001 and GDPR consultations, as well as recommendations for technical and organizational measures.
We start with an applicability review — your sector, company size, and role in the supply chain determine whether and how NIS2 applies to you. After the review, you get a clear answer and a plan for next steps.
Yes. We help build policies, controls, roles, risk management, and documentation so that your company is ready for a certification audit — with measures that work in your real-world environment.
Yes. We review risks related to personal data and improve technical and organizational measures — access, storage, information protection, and coordination between IT and internal processes.
This is a structured review of the current environment that identifies risks, weaknesses, missing controls, and opportunities for improvement. The result is a clear report with priorities and specific recommendations.
Yes. We can take on the planning, implementation, configuration, testing, and documentation of a new infrastructure environment according to business needs.
Yes. We support companies that need an external IT partner for day-to-day support, infrastructure, cloud services, and security.
Our main location is Sofia, but we serve clients throughout Bulgaria through remote support and, if necessary, on-site.
Are you ready to make your security and infrastructure predictable?
Let us review your current environment and show you where the risks are, what NIS2, ISO 27001 and GDPR require of your business and how to build a solid foundation for growth.