Subscription computer and IT support for businesses

Subscription computer support is a monthly service in which an outsourced IT team takes care of a company's computers, users, servers and network for a fixed price per computer. Instead of paying by the hour for every problem, you get 24/7 monitoring, a clear response time and one contact for all IT requests. With us it starts at €20 per computer per month excl. VAT.

Yes. Remote support (monitoring, phone help and remote access) covers all of Bulgaria. We visit clients on site in Sofia, and outside Sofia by arrangement for an extra travel fee. We work with businesses only.

In practice, we pick up most requests almost immediately and resolve 95% of them the same day. We guarantee a maximum response time by plan: within 8 hours on Remote, within 2 hours on Standard and within 1 hour on Professional.

Yes. We work with businesses from one computer upwards. For a small office without a server, the Remote plan from EUR 20 per computer per month is usually enough, and if you need on-site visits, the Standard plan.

Yes. On the Standard and Professional plans we set up and test backups, so after a crash we restore files, systems and services from the last tested copy. If a disk is damaged but still readable, we recover the data ourselves; when it is no longer detected, we work with a specialized partner.

We start with a conversation about your needs. We review your environment - computers, servers, network, backups and access - before proposing a solution. Then we propose a plan and a price, and at handover we document the environment, switch on monitoring, take over access and make the first improvements.

Yes. We prepare the transition so that work does not stop: we take over access, documentation and backups and switch on monitoring. More in the blog article Changing IT provider without downtime.

The service covers support for users, computers, laptops, peripherals, operating systems, business software, backup, servers, networks and a helpdesk process for managing incidents and requests.

Yes. We become your outsourced IT department: we support companies with 1 to 150 computers that have no in-house IT team or do not want to depend on one person.

Yes. We support internal IT teams with extra capacity, specialized expertise and help with infrastructure, cloud and security. We take over part of the tasks and cover for your IT person during holidays or sick leave.

Prices are per computer per month, excl. VAT. Remote: €20, up to 10 computers, response within 8 hours, no on-site visits. Standard: €30, response within 2 hours, up to 2 on-site visits per month in Sofia. Professional: €40, response within 1 hour, unlimited on-site visits, EDR and SIEM included. All plans: unlimited remote administration 10:00-19:00, 24/7 monitoring, antivirus, periodic vulnerability scans and a client portal. Server support: from €50 per month for a basic file server. A volume discount can be discussed on enquiry, after a review and analysis of your needs.

Example excl. VAT: Remote plan 10 x €20 + €50 for the server = €250 per month. Standard plan 10 x €30 + €50 = €350 per month, with response within 2 hours and up to 2 on-site visits per month. Let's talk about your needs and we will propose the best solution and price.

We mainly work on a monthly subscription; one-off help is accepted as an exception, after a conversation.

Statistics of your requests, invoices and an inventory of your equipment. Requests come in by phone, email and the portal, each with an owner and a status until it is closed.

A team. Every request is logged and taken by the first available engineer, so one person's absence never stops your work. In practice we pick up requests almost immediately; we guarantee a maximum response time per plan.